Customer Success Rep

Richmond, British Columbia
North America

Join a world leader and make a difference! Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector. With offices in nine countries around the world, we provide transportation professionals with productivity-enhancing tools they can trust, giving them the confidence to build the safest and most efficient roads, ports, airports and rail systems. The company’s success is a result of our innovative and highly sought after products, the superb customer service we deliver and our amazing work culture. Our culture embodies a perfect balance between its corporate social responsibility, its customers and its employees’ well-being, and developing great products. This winning combination makes working at Transoft an exciting and rewarding experience.

ABOUT THE ROLE

We currently have an opening for a Customer Success Representative at our head office in Richmond, BC. In this role, you will provide outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities.

Key Responsibilities:

Sales Support

  • Manage and maintain Database list
  • Manage customer information and sales tasks activities in the CRM system
  • Assist with Order Processing when needed
  • Manage and maintain vendor registration procedures for state, city and county accounts
  • Generate monthly renewal quotes; Follow up with customers
  • Assist the accounting team with invoices and payment follow-up

Customer Service

  • Manage the corporate phone system in a professional and customer friendly manner; Maintain call management system
  • Manage communication with clients; screen, qualify and forward incoming calls; Respond promptly to customer inquiries
  • Provide post-sales customer service and satisfaction support

ABOUT YOU

You believe that exceptional service makes all the difference. You are exceptionally detail-oriented, and a true TEAM PLAYER! You are an experienced user of Microsoft Office programs (Word, Excel and Outlook), can think on your feet, have great communications skills and have excellent customer management skills. You are looking to start your career in Sales or Customer Service and are looking for an exciting company to join.

Experience and Qualifications:

  • You have a diploma in a related field or have equivalent relevant experience.
  • You have two years of B2B sales experience. Software sales and CRM system experience is an asset

Skills, Knowledge and Abilities:

  • You are persistent, adaptable and able to work in a dynamic environment.
  • You are proficient with Microsoft Office products.
  • You are highly organized and have strong-time management skills.
  • You pay attention to detail and are accurate in your work.
  • You are a good communicator; you have both clear verbal and writing skills. You are comfortable reaching out to customers by phone.

ABOUT US

Transoft Solutions develops innovative and easy-to-use software for transportation engineering professionals. Since 1991, civil engineers and technologists, architects, and planners across local, regional and national agencies, airport authorities, cities and ports, have all come to rely on our field-researched design solutions. Our team of engineers work closely with the world’s leading authorities to develop highly specialized applications serving more than 40,000 users in over 130 countries. We are committed to providing best-in-class customer support through our offices in Canada, Sweden, the United Kingdom, The Netherlands, Australia, Germany, Belgium, India, and China, enabling professionals to design with confidence.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that we are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations.

JOIN US

We are a diverse group and we all benefit from the unique ideas, experiences and talents that make up Transoft. We know that our greatest resource is our diversity. We invite you to join us. We offer an attractive and competitive compensation package including pay-for-performance incentives, professional development opportunities, savings programs, group health benefits, family-friendly policies and flexible-work options. If you’re bright, creative, resourceful, and want to make a real difference in this world, rather than just be another ‘cog in the wheel’, join our team and start on a journey you won’t regret!

 

To apply for this position, please visit:

https://transoftsolutions.bamboohr.com/jobs/view.php?id=52

Candidates must be eligible to work in Canada. We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.